Privacy Policy
Effective date: 2026-01-18
We aim to collect as little personal data as possible while still operating a secure storefront (payments, licensing, support). If you have questions or deletion requests, email support@lonelyduck.io.
1. What we collect
Account data
- Email address
- Password hash (we never store your raw password)
- Email verification status
Purchase data
- Receipt email
- Purchased product identifier
- Transaction identifiers and status
License & activation data
- License key (entitlement identifier)
- Activation records (device UUID + basic device info)
- Activation timestamps
Operational data
- Server logs (IP address, user agent, timestamps)
- Security logs (e.g., failed login attempts)
2. What we don’t collect
- We do not store your full payment card details.
- We do not sell personal information. We do not run third‑party ad trackers on purpose.
3. How we use your data
- Process purchases, deliver licenses/receipts, and provide downloads.
- Authenticate accounts and keep the platform secure.
- Provide customer support and resolve licensing issues.
- Prevent fraud and abuse.
4. Third parties
We use service providers to operate the platform. For example:
- Payment processing (e.g., Stripe)
- Email delivery (transactional emails like verification, license delivery, receipts)
- Hosting/infrastructure
5. Data retention
We retain data as needed to provide licensing, customer support, accounting, and security. You can request deletion where legally and operationally feasible.
6. Your choices
You can contact us to request access, correction, or deletion of personal data. For support requests, include your receipt email and (if available) the order id.
For purchase policies, see Terms of Service and Refund Policy.