Terms of service

01Acceptance of Terms

By accessing this website or purchasing software from LonelyDuck Software ("we", "us"), you agree to these Terms. If you do not agree, please do not use the site or purchase our products.

Who we are:

• LonelyDuck Software is the trading name of Deokwon Song, based in Pennsylvania, USA.
• Address: 101 North Dithridge Street #705, Pittsburgh, PA 15213, USA
• Phone: +1 412 785 6564
• Email: support@lonelyduck.io

02Products and Licenses

We sell digital software licenses: Canto Pro, Tulip Pro, Saferow Pro and Carriel's bigger pouch. A purchase gives you a license, sent to the email address you buy with, that you activate on a limited number of your Macs, depending on the product and the license terms.

Licenses are intended for the purchaser's use and are generally non-transferable. We may void licenses in cases of refund, fraud, abuse, or policy violations.

Canto Pro is a one-time purchase for 1 Mac or 3 Macs. It includes every new Pro feature for life, with nothing to renew: "for life" means for as long as LonelyDuck develops Canto, and the license never expires. Pro on each Mac checks in with lonelyduck.io at least every 30 days; if we ever stop running these checks, we will first release an update that keeps Pro working without them. Hosted services that come with Pro, such as published pages and custom domains, are included within their listed limits for as long as we run them, and we give at least 90 days' notice before one ends (see the Publishing Terms).

Tulip Pro is a one-time purchase for 1 Mac or 3 Macs, with nothing to renew. Pro on each Mac runs on a 30-day lease that it renews about twice a week. A Tulip 1.0 license works in Tulip 2 on up to 3 Macs, at no cost.

Saferow Pro is a perpetual license for all of one person's Macs, with every Saferow 1.x update included and nothing to renew. It runs on a 30-day lease that each Mac renews about twice a week; the EULA's Saferow section says how, and what a refund changes.

Carriel's bigger pouch is a perpetual license, paid once by card: your pouch holds up to 100 things, on up to 10 of your own Macs, with every Carriel update included for as long as we make Carriel and nothing to renew. Each Mac that uses it renews a 30-day lease about twice a week; if we ever stop running these checks, we will first release an update that keeps the bigger pouch working without them. The EULA's Carriel section is Carriel's whole license and says what a refund changes.

Opsty and subtank are free apps from their own sites (opsty.dev, subtank.dev) and come with their own licenses. For software-specific license terms, see the Software EULA.

03Payments

Payments are processed by third-party payment providers (for example, Stripe and PayPal). We do not store your full payment card details on our servers. Order and receipt information (such as email address, product code, and transaction identifiers) may be stored to fulfill your purchase and provide support.

04Free tier and trials

Canto and Tulip are free to download and use, each with a free tier; Pro is a one-time purchase that adds features. Canto lets you try some Pro features a few times on each Mac, and Tulip offers a 14-day Pro trial. Saferow is free to download and use with no license and no license check; Saferow Pro is a one-time purchase for all of your own Macs that adds every remote connection, 30 days of Rewind, watches, a second opinion on answers and Saferow MCP on every connection. Saferow has no trial. What the free tiers and trials include may change at our discretion.

Carriel is free to download from carriel.app and to use with every feature, for up to 25 things in your pouch, with no license and no license check. The bigger pouch holds up to 100. A pouch that holds more than 25 things without a bigger pouch (after a refund, for example) keeps every thing and only stops taking new ones; nothing is ever deleted or hidden. The free pouch is how you try Carriel before you buy.

05Refunds

Refunds (if any) are handled according to our Refund Policy.

If a refund is granted, the associated license may be voided and continued use of the software may no longer be permitted.

A refunded Saferow Pro license turns its Macs back to Saferow Free, which you may keep using; nothing in Saferow is deleted.

Carriel's bigger pouch is refunded in full within 30 days of purchase, for any reason. A refund ends the license: each Mac becomes a free pouch again at its next check-in, which you may keep using, and nothing in your pouch is deleted.

06Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

07Prohibited Use

• Attempting to reverse engineer or bypass license enforcement.
• Reselling, redistributing, or sharing licenses without permission.
• Interfering with site operations, security, or infrastructure.
• Using the service for unlawful purposes.
• Exporting, re-exporting or providing our software, or using it, in breach of US export control and sanctions law: not to a country or region under a US embargo, and not to or by a person or entity on a US government list of restricted parties. By buying or downloading, you confirm that you are not such a party.

08Disclaimers

The website and software are provided on an "as is" and "as available" basis to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

09Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill.

Nothing in these terms limits or excludes liability that the law does not allow us to limit or exclude, including liability for intent or gross negligence, or for death or personal injury caused by negligence.

10Changes

We may update these Terms from time to time. The effective date above indicates the most recent version.