Support
Quick answers for installation, licenses, and common issues. If you need help, email us and we’ll get back to you. For product overview and checkout details, start with the Canto product page.
Docs
Product guides
How to use Canto, Tulip, and TuneBoi, including setup for the private AI notebook workflow in Canto.
Orders
Order lookup
Missing license email? Find what to send us to resolve it fast.
Legal
Policies
Terms, privacy, refunds, and EULA.
FAQ
I paid but didn’t receive my license email.
Check spam/promotions first. If you still can’t find it, go to Order Lookup and email us your receipt email + order id (if available).
I hit a device activation limit.
Deactivate an old device in My Account and retry activation.
Can I manage purchases without an account?
Guest purchases are supported, but an account makes it easier to manage licenses and devices.
What to include in your email
- Receipt email address
- Order / transaction id (if available)
- Product name (Canto / Tulip / TuneBoi)
- What you expected to happen vs what happened
- Screenshot of the error (if relevant)