Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.
Try this first
Open lonelyduck.io/canto/activate and press Email my license. It goes to the address you bought with. In Canto, Settings › Account › Lost your license? does the same. Open the email on your Mac and click the activate link; Canto asks before it activates anything. Or paste the license (it starts canto-license-v1), or the whole email, in Settings › Account.
Account › Canto has Copy license and Resend email.
You don’t need to do anything. The first time 1.0 reaches LonelyDuck, your license moves over by itself, covers 3 Macs and includes every new Pro feature, for life.
Nothing after 10 minutes, spam folder included?Write to us
One person answers, usually within two working days.
One person answers, usually within two working days. Write in English or Korean.
Lost the email? It goes out again to the address you bought with.
Signed in with the email you bought with:
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Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.
Canto
Tulip
opsty
subtank