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Support.

Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.

Support

answers first, then a person

01Which app?

Carriel

02What’s happening?

Answers first. The form is in step 3.

Try this first

Copy the license, press ⌃⌥⌘V

The bigger pouch holds up to 100 things, on up to 10 Macs, for one payment. Its license comes by email: copy it and press ⌃⌥⌘V in any app, and Carriel knows it. Or paste it in Settings › About › Enter License…. You enter it once: your other Macs with the same pouch get it through iCloud Keychain. It is refunded in full within 30 days, for any reason. Never send support anything from your pouch.

Paid, and Carriel still says 25?Write to us

03Still stuck? Write to us

goes to support@lonelyduck.io

Never send your notes, your license text or a password. The order id is enough to find a purchase.

TO LONELYDUCK SUPPORTCarriel: The bigger pouchsupport@lonelyduck.io

What’s happening
The bigger pouch

Sent by
your mail app

One person answers, usually within two working days.

Tosupport@lonelyduck.io
Open in Mail

One person answers, usually within two working days. Write in English or Korean.

Find my license

Lost the email? It goes out again to the address you bought with.

Canto, Tulip, Saferow and Carriel licenses go out again to the address you bought with. For privacy, this page never says whether an address bought anything: the answer is the same either way.

In your account

Signed in with the email you bought with:

Status

Checking…

  • Websitechecking
  • APIchecking
  • Databasechecking

Checked from your browser just now. Checkout and email aren’t probed. Status

Ask other people

Refunds

Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.

Refund policy