Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.
Try this first
In Canto: Settings › Account › Your Macs, then Release beside the Mac you no longer use. Or on the web, signed in with the email you bought with: Account › Canto › Your Macs › Release. Then press Activate again on the new Mac.
Release it from your account on the web. Bought with an email you can’t sign in with? Write to us with the order id and we release it for you. Moving Pro between Macs from the app needs Pro · 3 Macs.
Upgrading a 1-Mac license to 3 Macs is $10 and keeps your license and its dates. Sign in with the purchase email first.
Release says no, or the Mac isn’t listed?Write to us
One person answers, usually within two working days.
One person answers, usually within two working days. Write in English or Korean.
Lost the email? It goes out again to the address you bought with.
Signed in with the email you bought with:
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Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.
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