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Support.

Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.

Support

answers first, then a person

01Which app?

Canto

02What’s happening?

Answers first. The form is in step 3.

Try this first

What does the notice say?

Canto shows one small notice in the window’s corner, and the same in Settings › Account. Nothing on the Mac is deleted in any of these.

“Canto Pro was released from this Mac on …”
Press Activate again, if the license has a free place.
“Connect once to keep Pro.”
Go online once, or press Check now. Pro works 30 days at a time without a connection.
“… came out after this license’s new features ended.”
Renew to add a year of new features. What you have keeps working.
“… needs Pro · 3 Macs.”
Upgrade for $10; your license and its dates stay.
“Pro is paused.”
If the clock is behind, set the date and time and press Check now.
Turned off, refunded or disputed
Write to us. The Mac is on Free until it’s sorted out.
Notices about your license

A notice that isn’t on this list?Write to us

03Still stuck? Write to us

goes to support@lonelyduck.io

It lets us find the report; you saw the whole report before it went.

Never send your notes, your license text or a password. The order id is enough to find a purchase.

TO LONELYDUCK SUPPORTCanto: Pro stopped workingsupport@lonelyduck.io
What’s happening
Pro stopped working
Sent by
your mail app

One person answers, usually within two working days.

Tosupport@lonelyduck.io
Open in Mail

One person answers, usually within two working days. Write in English or Korean.

Find my license

Lost the email? It goes out again to the address you bought with.

Canto and Tulip licenses go out again to the address you bought with. For privacy, this page never says whether an address bought anything: the answer is the same either way.

In your account

Signed in with the email you bought with:

Status

Checking…

  • Websitechecking
  • APIchecking
  • Databasechecking

Checked from your browser just now. Checkout and email aren’t probed. Status

Ask other people

Refunds

Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.

Refund policy