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Support.

Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.

Support

answers first, then a person

01Which app?

Tulip

02What’s happening?

Answers first. The form is in step 3.

Try this first

Point Tulip at the files

Their files moved or were deleted. Open the Dead tracks tile and choose the folders where the files might be; Tulip suggests the relinks it can match, and you apply them.

The files really are gone?Write to us

03Still stuck? Write to us

goes to support@lonelyduck.io

Tulip: Help › Export Diagnostics… saves a file. Attach it to the email in your mail app.

Never send your notes, your license text or a password. The order id is enough to find a purchase.

TO LONELYDUCK SUPPORTTulip: Songs show as dead trackssupport@lonelyduck.io
What’s happening
Songs show as dead tracks
Sent by
your mail app

One person answers, usually within two working days.

Tosupport@lonelyduck.io
Open in Mail

One person answers, usually within two working days. Write in English or Korean.

Find my license

Lost the email? It goes out again to the address you bought with.

Canto and Tulip licenses go out again to the address you bought with. For privacy, this page never says whether an address bought anything: the answer is the same either way.

In your account

Signed in with the email you bought with:

Status

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Checked from your browser just now. Checkout and email aren’t probed. Status

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Refunds

Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.

Refund policy