Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.
Try this first
The guide covers the usual ones, each with what to try: a note that says “Not saved · Retry”, a model that won’t load or a Mac short of memory, search by meaning that needs attention, sync that waits for its passphrase, and apps that can’t reach Canto.
Help › Send Diagnostics… and quote the reference it gives you. The report never holds note text, and you see all of it before it goes.
Not in the guide?Write to us
One person answers, usually within two working days.
One person answers, usually within two working days. Write in English or Korean.
Lost the email? It goes out again to the address you bought with.
Signed in with the email you bought with:
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Checked from your browser just now. Checkout and email aren’t probed. Status
Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.
Canto
Tulip
opsty
subtank