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Support.

Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.

Support

answers first, then a person

01Which app?

Canto

02What’s happening?

Answers first. The form is in step 3.

Try this first

Look here, in this order

  1. Stop editing that note, so nothing older is written over.
  2. The Trash in the sidebar keeps notes, canvases and chats for 30 days.
  3. Search: ⇧⌘F searches notes, chats and files.
  4. Note history: ⇧⌘Y on a note shows its earlier versions.
  5. Backups, if you turned them on: Settings › Sync & storage › Backups.
  6. Upgraded from 0.10? Canto saved a copy of your notes from just before the update, in its data folder.
Saving and finding notes

Still missing? Don’t change anything else, andWrite to us

03Still stuck? Write to us

goes to support@lonelyduck.io

It lets us find the report; you saw the whole report before it went.

Never send your notes, your license text or a password. The order id is enough to find a purchase.

TO LONELYDUCK SUPPORTCanto: A note or file is missingsupport@lonelyduck.io
What’s happening
A note or file is missing
Sent by
your mail app

One person answers, usually within two working days.

Tosupport@lonelyduck.io
Open in Mail

One person answers, usually within two working days. Write in English or Korean.

Find my license

Lost the email? It goes out again to the address you bought with.

Canto and Tulip licenses go out again to the address you bought with. For privacy, this page never says whether an address bought anything: the answer is the same either way.

In your account

Signed in with the email you bought with:

Status

Checking…

  • Websitechecking
  • APIchecking
  • Databasechecking

Checked from your browser just now. Checkout and email aren’t probed. Status

Ask other people

Refunds

Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.

Refund policy