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Support.

Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.

Support

answers first, then a person

01Which app?

Tulip

02What’s happening?

Answers first. The form is in step 3.

Try this first

Release one, then activate the new Mac

Settings › License › Your Macs lists the Macs using your license. Release one you no longer use, then activate the new one. A license covers 1 or 3 Macs; nothing on a released Mac is deleted.

Tulip’s license, in the guide

The old Mac is gone for good?Write to us

03Still stuck? Write to us

goes to support@lonelyduck.io

Tulip: Help › Export Diagnostics… saves a file. Attach it to the email in your mail app.

Never send your notes, your license text or a password. The order id is enough to find a purchase.

TO LONELYDUCK SUPPORTTulip: Every Mac on my license is takensupport@lonelyduck.io
What’s happening
Every Mac on my license is taken
Sent by
your mail app

One person answers, usually within two working days.

Tosupport@lonelyduck.io
Open in Mail

One person answers, usually within two working days. Write in English or Korean.

Find my license

Lost the email? It goes out again to the address you bought with.

Canto and Tulip licenses go out again to the address you bought with. For privacy, this page never says whether an address bought anything: the answer is the same either way.

In your account

Signed in with the email you bought with:

Status

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Checked from your browser just now. Checkout and email aren’t probed. Status

Ask other people

Refunds

Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.

Refund policy