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Support.

Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.

Support

answers first, then a person

01Which app?

Saferow

02What’s happening?

Answers first. The form is in step 3.

Try this first

Have it sent again

Open lonelyduck.io/saferow/activate and press Email my license, or use Find my license on this page. It goes to the address you bought with. In Saferow, Settings › License › Email me my license does the same. Open the email on your Mac and press Activate Saferow on this Mac; Saferow asks before it activates anything. Or paste the license (it starts saferow-license-v2), or the whole email, in Settings › License. Signed in at lonelyduck.io with that address, Account › Saferow has Copy license and Resend email.

Open the activate pageFind my licenseOpen Account › Saferow

Nothing after 10 minutes, spam folder included?Write to us

03Still stuck? Write to us

goes to support@lonelyduck.io

Never send your notes, your license text or a password. The order id is enough to find a purchase.

TO LONELYDUCK SUPPORTSaferow: I can’t find my licensesupport@lonelyduck.io
What’s happening
I can’t find my license
Sent by
your mail app

One person answers, usually within two working days.

Tosupport@lonelyduck.io
Open in Mail

One person answers, usually within two working days. Write in English or Korean.

Find my license

Lost the email? It goes out again to the address you bought with.

Canto, Tulip, Saferow and Carriel licenses go out again to the address you bought with. For privacy, this page never says whether an address bought anything: the answer is the same either way.

In your account

Signed in with the email you bought with:

Status

Checking…

  • Websitechecking
  • APIchecking
  • Databasechecking

Checked from your browser just now. Checkout and email aren’t probed. Status

Ask other people

Refunds

Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.

Refund policy