Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.
Try this first
Up to 10 Macs can use your license. Settings › About › Macs… in Carriel lists them, and so does Account › Carriel here, which works when the old Mac is gone. Release one and its place is free; the Mac you’re on takes it by itself. A released Mac keeps every thing in its pouch, and asks again the next time it’s online if it still has your pouch.
Release says no, or a Mac isn’t listed?Write to us
One person answers, usually within two working days.
One person answers, usually within two working days. Write in English or Korean.
Lost the email? It goes out again to the address you bought with.
Signed in with the email you bought with:
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Checked from your browser just now. Checkout and email aren’t probed. Status
Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.
Canto
Tulip
Opsty
subtank
Saferow
Carriel