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Support.

Pick the app and what’s happening. The answer we have comes first; if it doesn’t fix it, step 3 writes to the person who makes these apps.

Support

answers first, then a person

01Which app?

Saferow

02What’s happening?

Answers first. The form is in step 3.

Try this first

Saferow Pro covers all your Macs

On each Mac, open the license email and press Activate Saferow on this Mac, or paste the license in Settings › License. Settings › License › Your Macs lists the Macs on your license; Release one you no longer use and it goes back to Free. If Saferow says the license is on all its Macs, release one there, then press Activate again. Nothing on a released Mac is deleted. A Mac you no longer have can be released on the web, signed in with the email you bought with: Account › Saferow › Your Macs › Release.

Open Account › Saferow

Release says no, or the Mac isn’t listed?Write to us

03Still stuck? Write to us

goes to support@lonelyduck.io

Never send your notes, your license text or a password. The order id is enough to find a purchase.

TO LONELYDUCK SUPPORTSaferow: Pro on a new Macsupport@lonelyduck.io
What’s happening
Pro on a new Mac
Sent by
your mail app

One person answers, usually within two working days.

Tosupport@lonelyduck.io
Open in Mail

One person answers, usually within two working days. Write in English or Korean.

Find my license

Lost the email? It goes out again to the address you bought with.

Canto, Tulip, Saferow and Carriel licenses go out again to the address you bought with. For privacy, this page never says whether an address bought anything: the answer is the same either way.

In your account

Signed in with the email you bought with:

Status

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Checked from your browser just now. Checkout and email aren’t probed. Status

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Refunds

Write with your receipt email and order id; a refund is likeliest soon after buying, before the license is activated, or when a problem we can’t fix stops the app working. The money goes back through Stripe or PayPal, and nothing on your Mac is deleted.

Refund policy